Tomb Raider : Underworld FAQ - Read this first!

[jaycw2309]

Troubleshooting

Q: The game/demo is not running on my computer. What do I do?
A: Update your drivers. Graphic, Sound and AGP drivers. After installing those new drivers reinstall DirectX.

If that doesn't help use the search function to find out if someone else has a similar problem which was already solved in another thread.

If you can not find anything that matches your problem post and ask for help. Make sure you give us enough information to help you. (post the results of your DXDiagnostics)

Click Start, then run. Type dxdiag and click ok. In the new window click save information as... and save the file to your harddrive by clicking ok again.

In that file you have now everything you need to know about your computer. Post those information (all of it) in your thread.

Q: How do I get my DXDiag.txt?
A: Click Start, then run. Type dxdiag and click ok. In the new window click save information as... and save the file to your harddrive by clicking ok again.


Q: Do I need to update all my drivers?
A: Yes

Q: The game stutters.
Low end nVidia hardware users may notice a slight stutter when first entering a location. This is a known issue with the current release of drivers (178.13). This should be addressed in an upcoming driver release.

Q: demo install: bigfile crc fail
A: did u download from official site, or torrent. Torrent was partially corrupted. Retry from official sites only (more coming online all the time)

Q: Setup asks for original CD
A: Make sure you are extracting the archive first before running the setup program within it.

Q: Direct3d couldn't initialize
A: graphics card is under spec

Q: Game runs slow
A: drop resolution down, try disabling shadows (biggest hit on performance)

Q: Crashing on loading screen
A: ensure drivers are up to date

Q: I start the game, then the screen turns black and my computer reboots
A: The rebooting is a feature of Windows in case of an error. It has the nasty effect that when you encounter the error you have no way of finding out what actually cause the error because Windows reboots.

You can turn that reboot nonsense off.

1. From the desktop right-click on My Computer.
2. Click the Properties option.
3. In the System Properties window click the Advanced tab.
4. In Advanced click the Settings button under Startup and Recovery.
5. In the Startup and Recovery window uncheck the Automatically restart check box.
6. Click Ok.

Then run the game and look for clues that might tell us what causes the error. Have you updated all your system drivers?

Drivers for desktop pc's - game requires very latest drivers to work.
- nvidia users - http://www.nvidia.com/Download/index.aspx?lang=en-us
- ati users - http://ati.amd.com/support/driver.html

Drivers for laptops - this is really hard as they are all different usually.

- Graphic cards (taken from readme included with demo)
Cards which should be able to play without issue
ATI – Radeon X1800, Radeon X1900, Radeon X1950, Radeon HD2600/2900 series, Radeon HD3650/3850 Series, Radeon HD 4670/4850 series
nVidia – GeForce 6800 Ultra, GeForce 7600 GT, GeForce 7900 GTX, GeForce 7950, GeForce 8600 GTS, GeForce 8800, GeForce 9600 GT, GeForce 9800 GTX, GeForce GTX 2xx

Graphic Cards which may function but performance may be reduced.
ATI – Radeon X1300, Radeon X1500, HD 2300/2400, HD4550
nVidia – GeForce 6200, GeForce 6600, GeForce 7300, GeForce 8300, GeForce 8400, GeForce 8500, GeForce 9400/9500


Will add to as more stuff arises. If people find other issues and solutions we can keep this thread `clean` of conversations and just keep valid help?