Due to the popularity of the E-Mail service we have had to introduce some measures to ensure we prioritise those requiring a technical response.
We also need help from yourselves in order to improve the service. We currently receive a large number of mails which give little or no information as regards the problem, or the system being used.
Please ensure when e-mailing us, that you supply a thorough description of both the problem, and your Hardware.
The easiest way to supply us with the Hardware information we need is to send us a copy of your dxdiag.txt file, either as an attachment, or copied and pasted into the main body of the mail.
To create a dxdiag file under Window:
click 'save all information'
This will produce a file called dxdiag.txt. Either copy and paste this into the e-mail, or attach it to the e-mail.
Please note that attachments other than dxdiag.txt files will be discarded.
E-mails which contain little or none of the above information may not receive a response.
Unfortunately we also cannot provide help on the following topics:
- Requests for Gameplay advice
- Requests for information on release dates, or product availability