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#1
06-10-2003, 09:49 AM
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user error......
forwarded to me by my brother this afternoon;
 transcription of a monitored conversation on a customer care desk. The employee was fired, but is suing the organisation for "Termination without Cause". "Computer assistance; how may I help you?" "Yes, well, I'm having trouble with WordPerfect." "What sort of trouble?" "Well, I was just typing along, and all of a sudden the words went away." "Went away?" "They disappeared." "Hmmm. So what does your screen look like now?" "Nothing." "Nothing?" "It's a blank; it won't accept anything when I type." "Are you still in WordPerfect, or did you get out?" "How do I tell?" "Can you see the C: prompt on the screen?" "What's a sea-prompt?" "Never mind; can you move your cursor around the screen?" "There isn't any cursor: I told you, it won't accept anything I type." "Does your monitor have a power indicator?" "What's a monitor?" "It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on?" "I don't know." "Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that?" "Yes, I think so." "Great. Follow the cord to the plug, and tell me if it's plugged into the wall." "Yes, it is." "When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one?" "No." "Well, there are. I need you to look back there again and find the other cable." "Okay, here it is." "Follow it for me, and tell me if it's plugged securely into the back of your computer." "I can't reach." "Uh huh. Well, can you see if it is?" "No." "Even if you maybe put your knee on something and lean way over?" "Oh, it's not because I don't have the right angle it's because it's dark." "Dark?" "Yes, the office light is off, and the only light I have is coming in from the window." "Well, turn on the office light then." "I can't." "No? Why not?" "Because there's a power failure." "A power... a power failure?... Aha, Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff your computer came in?" "Well, yes, I keep them in the cupboard." "Good. Go and get them, unplug your system and pack it up just like it was when you got it. Then take it back to the shop where you bought it." "Really? Is it that bad?" "Yes, I'm afraid it is." "Well, all right then, I suppose. What do I tell them?" "Tell them you're too effing stupid to own a computer." 
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#5
06-10-2003, 12:55 PM
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LMAO!!!!!!!! Excellent TTL!!!!
 I feel so much better now, even I'm not that bad!!!!!!! BTW good for the customer care guy, they must get so sick of completely stupid people!!! 
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#7
06-12-2003, 09:15 AM
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OMG
I know what its like, i foned up BT once cos I was sortin the internet up for a firend. They were really arrogant, treated me like i knew nothing and didn't know what they were talking about.
NEway, they hung up on me for no reason and that really bugged me.  Why do they have these people working oin these helplines, they are arrogant, if they are going to be like that then they should have a job where they do not communicate with NE1! Ah well tha's in the past now. I have no trouble with aol and they have a free helpline, but I've never needed it.................. 
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#8
06-15-2003, 08:33 AM
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Woah, how stupid can one person be?
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 Well I do actually know someone like that, though I guess some ppl can't help it - though I gotta admit, the person I know comes nowhere near this - this is completely daft. I've never encountered problems with BTinternet. It was AOL that gave us all the problems when my mum and I first tried to connect the computer to the internet. I guess different ppl are suited to different services. Last edited by KoolKat; 06-15-2003 at 08:36 AM.
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