DECEMBER 3 UPDATE
We are aiming for a release date for the console patch some time next week (beginning December 10). We believe that it fixes all reported crashes, but it still needs to complete internal testing, as well as submission to Microsoft and Sony. If there is any change to this we will let you know as soon as we can.
The full post about the patch is here.
UPDATED INFORMATION ON THIS TOPIC
We have indeed identified a number of issues that cause game freezes and crashes in a number of instances. We appreciate this is extremely frustrating as, if the crashes happen during an autosave, saves can get corrupted, which in turn causes lost game time. We're obviously very very sorry this is happening to some of our players and we are working on a patch.
I appreciate that this is frustrating for you all and that the lack of information is less than optimal. We do try to relay information to you as soon as we have it with the community team but there are many threads here to keep track of and updating them all is hard. Things take time to identify and fix and the team is working as hard as possible on this. As such, please come back to this thread and this post for updates.
Nov. 28, 20.29 CET - PATCH UPDATE
We have a live team working on a patch to fix these issues (Xbox360 and PS3 in particular) and as of this writing the patch is being quality checked (patching one thing can often lead to breaking others so we need to make sure everything is working). It looks promising but we cannot at this time give an exact timing on when the update will be ready for download. We'll make sure to keep everyone posted as soon as we know something for sure.
Regarding corrupted saves, it currently looks like we will not be able to fix corrupted saves. Lost data is, unfortunately, lost. We are truly sorry for any grievance this causes. Please feel free to PM me (nick@IO) if there's something you feel like sharing directly. I'll try to answer as much as I can.
Original post below
I just wanted to give you a heads-up on the random crash/corrupted save issue that we've been seeing a few reports on.
Right now the team is working around the clock on a fix for this - it's a top priority for us.
We're sorry for the frustration this is causing for those affected, and we're doing everything we can to get it sorted as quickly as possible. I'll come back with updates as I have them.