Just Cause 2 crashes/problem with GTX 580 drivers???

[Groovus]

Hello, thank you in advance for your help...I just built a new gaming rig....MSI gtx 580, 4 gigs corsair , AMD 965 black edition and a ASUS Nforce 980a mobo and a 750 watt PS...(just in short what im running)...I have a fresh install of WIN 7 64 bit...the problem Im having is ...and this is a totally random problem just with Just Cause 2 (Steam version)....Ill start Just Cause 2, get into the game, and sometimes it will lock the screen, and go to a black screen. I can play maybe 2 minutes and this happens...sometimes 15...sometimes it wont happen at all. I just got 2 new sticks of memory, and the problem persists...any guess what it could be? I was thinking it could be driver related to the GTX 580. I did notice one time, there was a message pertaining to the driver, and something about the kernal stopped responding? It was something to that extent. All of the parts I have are brand new, with no overclocking at all. Thank you again, have a good day

[Stupid Goron]

Originally Posted by Groovus

Hello, thank you in advance for your help...I just built a new gaming rig....MSI gtx 580, 4 gigs corsair , AMD 965 black edition and a ASUS Nforce 980a mobo and a 750 watt PS...(just in short what im running)...I have a fresh install of WIN 7 64 bit...the problem Im having is ...and this is a totally random problem just with Just Cause 2 (Steam version)....Ill start Just Cause 2, get into the game, and sometimes it will lock the screen, and go to a black screen. I can play maybe 2 minutes and this happens...sometimes 15...sometimes it wont happen at all. I just got 2 new sticks of memory, and the problem persists...any guess what it could be? I was thinking it could be driver related to the GTX 580. I did notice one time, there was a message pertaining to the driver, and something about the kernal stopped responding? It was something to that extent. All of the parts I have are brand new, with no overclocking at all. Thank you again, have a good day

I'm having the same issue with the same card, similar setup. Randomly in the game, I would get bounced back into the desktop with JC2 still running and I can continue to hear ingame sound. My display would darken and I would have to End Task out of JC2. I've had the kernel stopped responding error several times while playing JC2 and after searching on Google, there is other people with the same issue in other games and claiming that it may be a driver issue.

[Groovus]

I just saw Nvidia released some beta drivers for the 580...Im installing them just for the hellofit,,,,Ill report back if anything changes......

[Groovus]

Nope....still same stuff.....freezes for 2-3 seconds....black screen...but can still hear in game sounds/music.... i will paypal someone a reward if they can tell me a solution to this problem...last thing Im going to try is swapping PCI-E slots...maybe (this is a longshot) the IRQ thats sharing it with this PCI-E slot is conflicting (I have a 980a Nvidia chipset)...

[facepoppies]

I'm having the same problem. It's definitely something to do with the video card. I really hope somebody fixes it soon, because I can't go much longer without my just cause 2 fix.

[balda]

Hi, i also got a gtx580 and i've been having the same problem for a while now, the drivers just crash randomly.

The same exact crash happens aswell when i play crysis and warhead in dx10 mode, if i play those in dx9 it doesn't happen. Well, Just Cause 2 doesn't support dx9 so there's nothing i can do about it.

I would say this is a driver/dx10 related problem because all my dx9 and dx11 games run just fine (these include metro 2033 on very high).

It would be awsome if someone could find a solution to this.

Thank you.

[balda]

Hi, i think i might have found a fix (at least seemed to work for me), all i did was turn off "Motion blur" in the display settings and managed to play for 1 hour without crashes.

I tested this by turning it on, the drivers crashed not 2 mins later, then i turned it off and it didn't crash.

Please try this and let me know if it worked.

[Eidos Support]

Please upload your dxdiag and misnfo files to a file-sharing website and link to them in this thread. You can also email them to us directly at: techsupport@eidos.co.uk

[MSinfo]

- Click on the Windows icon located by default in the lower left-hand corner of the screen.
- In the "Start Search" field, type in MSINFO32
- Press Enter. This will start the MS System Information Utility
- Once the Microsoft System Information window appears, click System Summary on the left-hand side and make sure it is highlighted.
- At the top of the window, click File and select Save.
- When the Save As window appears, choose to save the file to the Desktop.
- Enter the name as MSINFO, then click the Save button.
- Attach this file to your reply, or email.

[Dxdiag]

- Click on the Windows icon located by default in the lower left-hand corner of the screen.
- In the "Start Search" field, type in DxDiag.
- Press Enter. This will start the DxDiag utility.
- Once the DirectX Diagnostic Tool appears, click on the Save All Information button at the bottom.
- When asked to where to save the file to, click on the drop-down box next to Save in and select Desktop.
- In File Name box towards the bottom, then name DxDiag.txt should appear. Leave this as is and click on the OK button.
- Click the Exit button to exit the DirectX Diagnostic Tool.
- On the Desktop, there should be a file name DxDiag or DxDiag.txt. If there is no file with this name, please repeat the steps above and make sure to save the file to the Desktop.
- Attach this file to your reply, or email.

[pacnow]

I have the same exact symptoms, crashes not 20 minutes in, and randomly, sometimes it's 5 minute sometimes 10, it's very annoying.

My system:
Asus P6T Deluxe V2
i7 975
3gb 1600mhz ram
nvidia msi gtx 580 sli, 266 drivers
corsair ax1200
win 7 ultimate updated
smart security antivirus
10krpm + ssd for game files

[Eidos Support]

@pacnow - Please create a new thread to report your issue and provide an explanation of what you are experiencing. Also, please provide the dxdiag and msinfo files as mentioned in my post above.

[Squeetard]

Originally Posted by balda

Hi, i think i might have found a fix (at least seemed to work for me), all i did was turn off "Motion blur" in the display settings and managed to play for 1 hour without crashes.

I tested this by turning it on, the drivers crashed not 2 mins later, then i turned it off and it didn't crash.

Please try this and let me know if it worked.

I was having the same random freezing with my 570 gtx (266.58 drivers) and turning off motion blur seems to have fixed this.
Thanks to the OP and here is a clue for the devs.

[frozenreads]

Same issue, running a single GTX 580 on a 1250w EVO Galaxy supply. Initially suspected some kind of power issue as I have a few quirks with other games, but a lot of multimeter testing on my power supply rails reveled absolutely rock solid supply. Again switching off motion blur fixed the issue.

[Bobisback]

I am having the same issue with just cause 2, gtx 580 , I have the latest drivers, even uninstalled them and reinstalled them. turning off motion blur did not seem to help