Deus Ex: Invisible War - Tech Links for European Gamers

[Catman]

These links take you directly to the DX:IW Tech support page for the countries listed:

UK

Germany

I was unable to find any technical FAQs on the site for France.

UPDATE

France now has a link to a support page for DX:IW. However, as of today (March 23, 2004), there are no help files. It does, however, appear that they're moving forward.

France

[Catman]

Here are direct links to the tech support question forms:

UK
France
Germany

You should take a look at their suggestions regarding what information to send before you jump to the UK or France site. The German site has a detailed description of what they want on the form itself.

Due to the popularity of the E-Mail service we have had to introduce some measures to ensure we prioritise those requiring a technical response.

We also need help from yourselves in order to improve the service. We currently receive a large number of mails which give little or no information as regards the problem, or the system being used.

Please ensure when e-mailing us, that you supply a thorough description of both the problem, and your Hardware.

The easiest way to supply us with the Hardware information we need is to send us a copy of your dxdiag.txt file, either as an attachment, or copied and pasted into the main body of the mail.

To create a dxdiag file under Window:

click start
click run
input dxdiag
click 'save all information'

This will produce a file called dxdiag.txt. Either copy and paste this into the e-mail, or attach it to the e-mail.

Please note that attachments other than dxdiag.txt files will be discarded.

E-mails which contain little or none of the above information may not receive a response.

Unfortunately we also cannot provide help on the following topics:

- Requests for Gameplay advice

- Requests for information on release dates, or product availability

[ShaggyMonkey]

I contacted eidos about my problems and i got a message sent back saying the message could not be delivered, not impressed at all UK btw.

[support]

@ shaggymonkey

did you email custserv@eidos.co.uk?
that is the correct address and it is working properly, try again.

cheers