theBlackman
08-20-2002, 01:08 PM
This was sent out by a computer company to its employees in all
seriousness. It went to all field engineers about a computer peripheral
problem.
The author of this memo was quite genuine. The engineers rolled on the
floor!
<<
Re: Replacement of Mouse Balls.
If a mouse fails to operate or should it perform erratically, it may
need a ball replacement. Mouse balls are now available as FRU (Field
Replacement Units).
Because of the delicate nature of this procedure, replacement of mouse
balls should only be attempted by properly trained personnel.
Before proceeding, determine the type of mouse balls by examining the
underside of the mouse. Domestic balls will be larger and harder than
foreign balls.
Ball removal procedures differ depending upon the manufacturer of the
mouse. Foreign balls can be replaced using the pop off method.
Domestic balls are replaced by using the twist off method. Mouse balls
are not usually static sensitive. However, excessive handling can result in
sudden discharge.
Upon completion of ball replacement, the mouse may be used immediately.
It is recommended that each person have a pair of spare balls for
maintaining optimum customer satisfaction.
Any customer missing his balls should contact the local personnel in
charge of removing and replacing these necessary items.
Please keep in mind that a customer without properly working balls is
an unhappy customer. >> >>
seriousness. It went to all field engineers about a computer peripheral
problem.
The author of this memo was quite genuine. The engineers rolled on the
floor!
<<
Re: Replacement of Mouse Balls.
If a mouse fails to operate or should it perform erratically, it may
need a ball replacement. Mouse balls are now available as FRU (Field
Replacement Units).
Because of the delicate nature of this procedure, replacement of mouse
balls should only be attempted by properly trained personnel.
Before proceeding, determine the type of mouse balls by examining the
underside of the mouse. Domestic balls will be larger and harder than
foreign balls.
Ball removal procedures differ depending upon the manufacturer of the
mouse. Foreign balls can be replaced using the pop off method.
Domestic balls are replaced by using the twist off method. Mouse balls
are not usually static sensitive. However, excessive handling can result in
sudden discharge.
Upon completion of ball replacement, the mouse may be used immediately.
It is recommended that each person have a pair of spare balls for
maintaining optimum customer satisfaction.
Any customer missing his balls should contact the local personnel in
charge of removing and replacing these necessary items.
Please keep in mind that a customer without properly working balls is
an unhappy customer. >> >>