JC2 crashes - computer shuts off completely

[EL34xyz]

I saw another similar post and saw that support said to start a new thread
Support also said to send them MSINFO and DXDIAG files via email
I just sent the email to support with the two files attached


JC2 crashes at random times
Screen goes black and computer shuts off completely as if I had shut it down manually or just pulled the power plug.

I have the most recent drivers for the EVGA NVIDIA GeForce GTX 460 v2 video card
It also did this with two other Nvidia driver versions

I have tried letting JC2 pick the best display options and I have tried the default options
Same thing happens

Note that I just finshed Batman Arkham city twice without one single system problem and no other software I run has problems.

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Sytem info

OS Name Microsoft Windows 7 Home Premium
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name BUSINESS3
System Manufacturer System manufacturer
System Model System Product Name
System Type x64-based PC
Processor AMD Phenom(tm) II X6 1055T Processor, 2800 Mhz, 6 Core(s), 6 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 0702, 1/26/2011
SMBIOS Version 2.5
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.1.7601.17514"
User Name Business3\DLH
Time Zone Eastern Standard Time
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 4.00 GB
Available Physical Memory 2.65 GB
Total Virtual Memory 8.00 GB
Available Virtual Memory 6.59 GB
Page File Space 4.00 GB
Page File C:\pagefile.sys
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Video Info

Name NVIDIA GeForce GTX 460 v2
PNP Device ID PCI\VEN_10DE&DEV_1205&SUBSYS_13613842&REV_A1\4&210A641E&0&0048
Adapter Type GeForce GTX 460 v2, NVIDIA compatible
Adapter Description NVIDIA GeForce GTX 460 v2
Adapter RAM 1.00 GB (1,073,741,824 bytes)
Installed Drivers nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver Version 8.17.12.9053
INF File oem33.inf (Section005 section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1680 x 1050 x 61 hertz
Bits/Pixel 32
Memory Address 0xDE000000-0xDFFFFFFF
Memory Address 0xD0000000-0xD7FFFFFF
Memory Address 0xD8000000-0xDBFFFFFF
I/O Port 0x0000EC00-0x0000EC7F
IRQ Channel IRQ 19
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver c:\windows\system32\drivers\nvlddmkm.sys (8.17.12.9053, 13.35 MB (14,001,984 bytes), 1/19/2012 10:18 AM)
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DX info

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System Information
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Time of this report: 1/19/2012, 11:38:16
Machine name: BUSINESS3
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 01/26/11 18:25:56 Ver: 08.00.14
Processor: AMD Phenom(tm) II X6 1055T Processor (6 CPUs), ~2.8GHz
Memory: 4096MB RAM
Available OS Memory: 4096MB RAM
Page File: 1492MB used, 6696MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

[EL34xyz]

This issue has been solved!

I email tech support and they gave me the phone number for the US SQUARE ENIX support.

The guy I talked to was really nice and helpful
He said it sounded more like a power supply issue.

So, just to eliminate the PS, I swapped out the power supply for a nice quality 750 watt model.
I fired up the game and played it for 4 hours without any issues.

Seems the computer came with a really cheap POS power supply


Even thoug I was able to play Batman Arkham city through twice with no issues at all, JC2 seemed to stress the power supply enough to make it shut down under stress.


I feel I wasted their time, but they can add this to their knowledge base if this sort of issue ever crops up again.

[BLaZiNgSPEED]

I was just going to mention the power supply! Glad you solved it.
I had exactly the same problem with Crysis 3 years ago when I had a TRUST 570 Watt PSU. My PC would shut down roughly every 2-10 minutes.

The problem was that games like Crysis and even Just Cause 2 are more power hungry. What this means is that your Power Supply was struggling to accommodate electric supply to all of the components. When one or more of the components lack power, this causes the PC to shut down.

Had the exact same problem with Crysis in 2009 and all I had to do was buy a Corsair 850 Watt TX Power Supply unit and the problem was immediately gone for good! Since then I didn't have shut downs with none of my games.

Cheap power supplies must always be avoided as they give inconsistent amount of electricity to the components. Plus they're unsafe for your system.

You always need a larger watt PSU if you have a graphics card that is of high end. When I put that same 570 Watt PSU to my dads PC who only has an 8600GT he hasn't experienced any shut downs. But that's only because the 8600GT in his case does not require that much power, thus the PSU is able to provide enough electricity to all the components without any issues.:)

[EL34xyz]

I was scratchin my head because I had finished Batman Arkham city with the crappy power supply without any incidents.

It was a brand new 6 core AMD CyberPower gaming rig. The price was really great, but they cheesed out on the PS.

I had a 750 watt Corsair PS in another machine that was not being used for games anymore and so I swapped the PS in the two computers.

The POS power supply weighed about 2 pounds. The Corsair weighed maybe 10 pounds, just guessing, but it was buit like a brick SH

The other thing I swapped out was the Graphics card. The Cyberpower PC came with a NVIDIA GT 430. Not a bad little card, but I found a great deal on a NVIDIA GTX 460.
The 430 did not need any additional power supply plugs. The 460 needed two power supply plugs and so the system power supply demands went way up.

Both computers have been fine since the swap

I got a chuckle out of the video card I removed from my old gaming rig. A HIS ATI 9700 dual 1gb card that must have weighed 5 pounds. The NVIDIA GT430 that I swapped into that rig looked puny compared to the ATI, but that little NVIDIA card really did just fine playing JC2, Batman Arkham City and Far Cry 2 with the graphics cranked up.
Sold the HIS ATI card on Flea bay this past week, had 10 bidders???????

[BLaZiNgSPEED]

It's probably because Batman Arkham City was less demanding of a game, needing less power which is why it wasn't shutting down on your PC.
The same happened with me in 2009 I had HD 4890 back then+Trust 570 Watt PSU. I didn't have shut downs in all of my games, just a few more demanding ones did.

For example back then from what I could recall I could play Frontlines Fuel of War, Tomb Raider Underworld, FIFA 09, etc with no PC shut downs. But then in Crysis, Crysis Warhead, James Bond 007: Quantum of Solace it would shut down instantly.

An upgrade in my case to the Corsair 850 Watt TX solved the problem. Plus it came with 5 year manufacturer warranty and since then I've not had a problem once. Never mind how heavy the PSU is, that doesn't really matter. Just a good solid power supply is all it matters.:p

However, as for getting the GTX 460, I personally wouldn't have upgraded to the GTX 460 at this moment in time, as it's quite outdated. I would've gone for the GTX 560 Ti if I was you. The GTX 560 Ti is only 10 Watts more than the GTX 460, but gives a substantial improvement in the frame rate. And when it comes to price difference they're very similar too.
http://www.hwcompare.com/8871/geforce-gtx-460-1gb-vs-geforce-gtx-560-ti/
Tbh, it doesn't really matter the weight of the graphics card/psu. It only matters if you're buying a new mobile phone. But for a graphics card/PSU the weight doesn't matter. In fact sometimes heavy hardware is better as they're generally made out of stronger materials.:)