SERIOUS BUG - Tai Yong Medical Shuttle Never Arrives

[rosetta]

I've gotten to the point in the game where I have to take the shuttle to get to Tai Yong Medical.

The problem is that the shuttle never arrives no matter what I try...

My inventory shows I have the hacked smart card and I'm trying to press E to get the shuttle to arrive.

20 people in total have reported this bug:

begalli - http://forums.eidosgames.com/showpost.php?p=1658560&postcount=83
enzer - http://forums.eidosgames.com/showpost.php?p=1663359&postcount=133
Crackseed - http://forums.eidosgames.com/showpost.php?p=1663396&postcount=134
Nullzero - http://forums.eidosgames.com/showpost.php?p=1664748&postcount=157
fweet92 - http://uk.gamespot.com/pc/action/deus-ex-human-revolution/show_msgs.php?topic_id=m-1-60156773&pid=944090
darius4411 - this thread
Narcosis - this thread
WildKarrde - this thread
kettu555 - this thread
SpaceGhost - this thread
Inferno313 - this thread
eradicatoor - this thread
TheEntsRoot - this thread
Raxxman - this thread
OlivierJT - this thread
eer - this thread
axtect - this thread
Trawn - this thread
JoePyeWalker - this thread
rosetta - this thread




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Moderator Edit / Update / Tips


Well I decided that the help here was pathetic enough to just restart the game last night. I have a new 6950 so I was able to change the trilinear filtering to Antisotropic 16x and set a couple more things to high so this time around the graphics difference is why I can justify restarting.

I'm just doing the main quests until I see that shuttle then I'll save and do some side quests and report back.



I replayed the entire game without doing any sidequests up to the bug and this time the shuttle appeared. I then saved the game and proceeded to complete the sidequests and then get on the shuttle.

*shrugs* I can see why they can't reply because I'm thinking they probably haven't been able to duplicate it. Whatever...


There is no known solution except discarding all your progress and starting the game from the beginning.

My save files are here if it helps in any way: http://www.mediafire.com/?0blopg729cjkjpy

[enzer]

Seeing as this is a separate thread I will post some stuff here too. I've spent 18 hours (steam time, so including restarting at other saves to fix this problem) on the hardest difficulty up to this point doing, well, absolutely everything and getting myself lost a lot (the map doesn't move quick enough for me so I generally ignore it) and now I can proceed no further. I've even reloaded an earlier save (albeit still in Heng Sua or however it's spelled) to two subquests and part of the main story quest eariler to try to get around the tram not appearing, it doesn't work. I really wanted to play through the whole game before restarting the whole game. I'm very disappointed that this train won't come. I also have Xfire running overlay with it, but I don't see how that would corelate to the issue at hand. Walk up to the door, tram is supposed to arrive, but tram does not.

Just to repost the youtube link of what happens for us: http://www.youtube.com/watch?v=Ela5ymFyfWQ

This is what is supposed to happen (go to 3:35) video includes spoilers: http://www.youtube.com/watch?v=klZuDVtoLHY

And to follow Nullzero here are my saves: http://www.mediafire.com/file/9mmsyitri80aphm/DEHR%20Saves.zip

And here is my dxdiag.txt (just in case it is somehow hardware related): http://www.mediafire.com/file/6t6s5dhy49b3a8r/DxDiag.txt

Short version of dxdiag:
Operating System: Windows 7 Professional 64-bit SP 1
Processor: AMD Phenom II X4 955 3.2GHz
Memory: 8 GB
Graphics Card: Radeon HD 5870
Graphics Card Drivers: 11.7

[darius4411]

I have also had this problem. The only thing I can think of to fix it is to start over and go straight to the shuttle instead of doing Malik's secondary mission but I don't really want to start over and potentially get stumped at exactly the same spot...

[Narcosis]

Same issue for me - tried reloading from a save before you take the card to the hacker, but it still won't show up. I did Malik's secondary mission.

[rosetta]

bump :mad2: :mad2: :mad2:

[WildKarrde]

I'm having the same problem. This is really frustrating, after 18 hours of gameplay....

[lellyville]

sigh bugs bugs...

is the console version having any problems?

[Narcosis]

Would at least like to know if this is going to be addressed anytime soon - would like to use the product I purchased and I want to know if I should restart the game or hold out for a fix...

Veux au moins savoir si cela va être adressées de sitôt - tiens à utiliser le produit que j'ai acheté et je veux savoir si je dois redémarrer le jeu ou tenir pour un correctif ...

[kettu555]

Same problem here. Really enjoyed the game up to that point..:(

[Nullzero]

Same issue for me as well.

Really, really frustrating. Hopefully we can get a patch this week.

Just as a side note, the trains running on the monorail have all stopped as well. They used to rumble by occasionally, but now its just quiet.

[SpaceGhost]

Same here, gutted need a fix.

Dunno whether to wait for a patch or restart. I punched out Van Bruggen after I gave him his gun. Was wondering if this might have affected things. Will load an old save and re-test.

Does anyone know WHAT causes this? I don't wanna replay and find that I hit the same issue again.

[Nullzero]

Was wondering the same thing myself.

I gave Van Brugen a Combat Rifle, then made my way down to the laundry room via a vent shaft on the second floor...

The really bummer part is that the whole Garden Pods area is completely locked out once you exit that area. There is no way back in... I figured maybe if I went back and did something, it would be okay. But there was no way to test it.

[Inferno313]

Just making it known that there is another who suffers from this bug. I can't progress until there is a patch.
Please fix this Eidos! The game seems amazing in all other aspects.

[eradicatoor]

Just adding to the list so this hopefully gets more attention.

[SpaceGhost]

Same here, gutted need a fix.

Dunno whether to wait for a patch or restart. I punched out Van Bruggen after I gave him his gun. Was wondering if this might have affected things. Will load an old save and re-test.

Does anyone know WHAT causes this? I don't wanna replay and find that I hit the same issue again.

So I replayed the whole mission again from the start, didn't do anything odd or crazy. Refused Van Bruggen a weapon and still NO shuttle. 18.3h in according to Steam. I have loads of augs, weapon upgrades mainly from searching the place from high to low so I really DO NOT want to redo it all (yet). I will almost certainly replay it at some point but not because of this.

Patch, patch, patch, patch - please and fast! :mad2:

[Eidos Support]

Hi folks,

Just wanted to clarify some things with everyone who has encountered this issue, if you could reply with the following it may help us to narrow down the possible causes and allow it to be replicated internally:


Which platform are you playing on (include OS too, if PC)
Did you complete any sidequests within Hengsha; if so, can you recall in which order?
Where there any of the above sidequests which where not completed?
How did you beat The Hive?
If known, what is the your average framerate? Also, is v-sync turned on?
Before encountering the issue with the train, had you visited the terminal previously? Did you get the warning message before leaving to return to sidequests?


For consistency, please run a selective startup (clean boot) of your PC prior to running the game to try and help minimise interference from 3rd party software; disabling anti-virus/security software before playing also.

Further to the above, if you could also upload dxdiag.txt and msinfo.nfo files to a file/document sharing website, or dropbox etc, and post the link to them, it will allow us to check for any system anomalies which could also be causing problems.

In order to check on the issue, you would be best to revert to an older save which is before picking up/starting this mission before continuing back to this point.

Thanks!

[TheEntsRoot]

Ok, i'll try my best to provide the requested information.

1. I'm Playing the european/german Version of Deus Ex: Human Revolution on a Windows 7 - PC

2. I solved every sidequest i could find. At first i solved the sidequest of the "hotel", finding the girl, knocking out the kidnapper and place the drugs in his appartment. After that i followed the main quest to Arie's appartment. After that i went to the Hive to find Tong and solved the side mission of the Hive by paying for the lady. Then i went to Arie, gave him a weapon fought my way out and solved the sidequest of that pilot-girl.

3. Nope, i've completed all i found.

4. I beat the Hive by talking Tong down and convince him to tell me where Arie is. Later i got the Confession of Lee and this confession was projected on the outside displays.

5. Sorry, i don't know, but i assume it is pretty low because my PC isn't that modern.

6. I went to the doors of the Tai Yong Medical Station before but they were closed. I haven't received any warning.

My first idea was, that the bug was caused because i got the Tai Yong Medical Card quite in the beginning, way before i startet the mainquests in Hengsha. During the conversation with Arie i told him, that i already have the card and therefore he hacked it immedeatly.

I've run a clean boot and tried to play it on two other PCs as well (Notebook, and Office PC, both Win7). That didn't fix the problem in my case.

A Link to the DxDiag.txt from my system: http://dl.dropbox.com/u/5113226/DxDiag.txt

[kettu555]

1. I'm running the steam version of the game, windows 7 64bit
2. I completed all of the sidequests within Hengsha. The Malik mission was the last one of them.
The order from the rest I can't remember anymore.
3. Nope
4. I beat the Hive the same way TheEntsRoot did.
5. I'm not sure but I would estimate around 20-30 fps. V-sync is on
6. I had been to the outer door to the shuttle terminal before doing this mission but it wouldn't
open then. Didn't receive any warnings.

I also got the TYM card before doing any main missions in Hengsha.

My dxdiag.txt is here: http://dl.dropbox.com/u/40020077/DxDiag.txt

[rosetta]

Which platform are you playing on (include OS too, if PC)
Steam version on Windows 7 x64

Did you complete any sidequests within Hengsha; if so, can you recall in which order?
I can't remember all that clearly. If possible I suggest you provide us with a list of side quests that we might have done (I.E. A list of all possible side quests in Hengsha before the shuttle) and we could order them how we completed them. I think this would help in the reliability of answers. The same goes for the next question.

However, from what I can remember, I did these:
The one where you get the girlfriend murderer to confess
The one where you save the hooker girl
The one where you plant drugs on a dude
The one where you hack some "transmission thing"

Where there any of the above sidequests which where not completed?
I think I completed all of the ones I attempted.

How did you beat The Hive?
Same as the other two but now I am confused as to if "the one where you get the girlfriend murderer to confess" is "The Hive"... Sorry my memory is terrible.

If known, what is the your average framerate? Also, is v-sync turned on?
Not sure but guessing 60+ with VSync turned off

Before encountering the issue with the train, had you visited the terminal previously?
Yes

Did you get the warning message before leaving to return to sidequests?
No

DXDiag - http://www.mediafire.com/?l91017q01gcj5ag

[enzer]

When I meantion "playthrough" I actually mean "loaded from right after brothel mission" because I was having too much fun to make hard saves lol. Also, I'm yoinking Rosetta's code, because I like it.


Which platform are you playing on (include OS too, if PC)
Steam, Windows 7 Professional 64-bit

Did you complete any sidequests within Hengsha; if so, can you recall in which order?
All sidequests, I believe. Completed brothel first on both occasions (also noticed female who gives brothel sidequest is stuck in a arms out standing postion, could be related), then completed both remainin sidequests in unknown order and even changed the Mika ending the second time, but kept the bartender's the same (good guy), but there was no difference.

Where there any of the above sidequests which where not completed?
I believe I completed all side quests.

How did you beat The Hive?
Not exactly sure what you mean by that, but: First time, failed talking to Tong, but was let through by other means and failed talking to Lee, second time succeeded at both, there was no difference.

If known, what is the your average framerate? Also, is v-sync turned on?
V-synced running high 50s to 60 (sometimes dipping below), everything maxed on DX9 (due to xfire).

Before encountering the issue with the train, had you visited the terminal previously?
First playthrough I never knew the doors existed until the mission to get to the shuttle was given to me. Second playthrough I tried, but the front doors were immovable. First time went without card in hand and had to go get it (when seeing the hacker), second time came with card, both times meant no shuttle. Never any warning.


Here are my files.
DXDiag: http://www.mediafire.com/file/6t6s5dhy49b3a8r/DxDiag.txt
MSInfo: http://www.mediafire.com/file/pknscw0ca9f578g/msinfo.nfo

Just in case, here is my save again.
http://www.mediafire.com/file/9mmsyitri80aphm/DEHR%20Saves.zip

And here is the explanation of the occurance in videos
What happens to us: http://www.youtube.com/watch?v=Ela5ymFyfWQ
What is supposed to happen (go to 3:35) video includes spoilers: http://www.youtube.com/watch?v=klZuDVtoLHY

[Narcosis]

In the interest of getting this thing solved, I included as much detail as possible in how I solved the missions. As such, apologies in advance for the giant blue block:



Which platform are you playing on (include OS too, if PC)
Windows 7 64-bit, Steam non-augmented version
Did you complete any sidequests within Hengsha; if so, can you recall in which order?
I believe this is the order:
1. Started Hunting the Hacker, went to apartment, got Van Bruggen's name, went to The Hive, then started:
1. Bar Tab: knocked Jaya out, took her money and implant (I know, I'm a jerk.), tried to give the implant to the barkeep, but he didn't want it, and didn't give me the chance to give him the money either, which I thought was odd. Still listed as completed in my log.

-Then tried to continue the main quest: met with the "manager," I saw through his charade immediately, but Jensen didn't, broke into the basement, eventually saw Tong through the vent. That's when I think I started:

2. Shanghai Justice: Did everything pretty much by the book, as far as I can tell - no incomplete objectives.

Then went back on the main quest - found Van Bruggen, went to the hotel, stole the card without alerting the guard, went back, gave him a shotty, snuck out - killing a couple guards, went to the subway, encountered error.

Where there any of the above sidequests which where not completed?
I did the two sidequests listed above, encountered error, then did Rotten Business, tried again, and encountered error.
How did you beat The Hive?
I believe that's explained above.
If known, what is the your average framerate? Also, is v-sync turned on?
Not great - probably 25-35 on avg. V-sync is on - tried to turn it off right now and got an error about system resources or some such - so it is still on.
Before encountering the issue with the train, had you visited the terminal previously? Did you get the warning message before leaving to return to sidequests?
-No, never entered the terminal. Got the card from Van Bruggen, went to the station, encountered error.


I will upload the requested files and link shortly.

[SpaceGhost]

Hi folks,

Just wanted to clarify some things with everyone who has encountered this issue, if you could reply with the following it may help us to narrow down the possible causes and allow it to be replicated internally:


Which platform are you playing on (include OS too, if PC)
Did you complete any sidequests within Hengsha; if so, can you recall in which order?
Where there any of the above sidequests which where not completed?
How did you beat The Hive?
If known, what is the your average framerate? Also, is v-sync turned on?
Before encountering the issue with the train, had you visited the terminal previously? Did you get the warning message before leaving to return to sidequests?


For consistency, please run a selective startup (clean boot) of your PC prior to running the game to try and help minimise interference from 3rd party software; disabling anti-virus/security software before playing also.

Further to the above, if you could also upload dxdiag.txt and msinfo.nfo files to a file/document sharing website, or dropbox etc, and post the link to them, it will allow us to check for any system anomalies which could also be causing problems.

In order to check on the issue, you would be best to revert to an older save which is before picking up/starting this mission before continuing back to this point.

Thanks!

Hi, here's my feedback:

Which platform are you playing on (include OS too, if PC)

Win7 x64 via Steam digital download


Did you complete any sidequests within Hengsha; if so, can you recall in which order?

Bar Tab, Shanghai Justice and Rotten Business. The order (I think) RB, SJ, BT.


Where there any of the above sidequests which where not completed?

Not that I'm aware although I don't actually know how many there are.


How did you beat The Hive?

Same way, by talking my way in and blackmailing him to squeal. Footage then broadcast to big screen.


If known, what is the your average framerate? Also, is v-sync turned on?

V-Sync on, FRAPS reports framerate as 59.76fps over the period i benched.


Before encountering the issue with the train, had you visited the terminal previously?

I don't think so.


Did you get the warning message before leaving to return to sidequests?

Nope.


dxdiag link: http://dl.dropbox.com/u/40131734/DxDiag.txt
msinfo link: http://dl.dropbox.com/u/40131734/msinfo.nfo

[Inferno313]

1. Windows 7 64 bit through bootcamp on a Macbook Pro.
2. I've completed all the Sidequests I could find. I completed both of the Mei quests first, than the Bar Tender Quest, and then Malak's quest.
3. No.
4. Blackmailing him Lee, footage on big screen.
5. About 30-40 fps. Vsync off.
6. I don't believe so. And I saw no warning message.

[Raxxman]

Put me down as another with the bug.

1. Vista Ultimate 64 bit - Steam download
2. All side quests completed
3. No
4. Talked to Tong, Blackmailed Lee
5. 35/40 with occasional stutters
6. Nope.

But here's something I've noticed. All the shuttles are locked in place. I went to one of the shuttle bays at some point in the game and the shuttle arrived to the first station I went to. Now it stays there and I can access the shuttle from that point but it never goes to the other station or the Medical run.

So has anyone else taken one of the other shuttles before the medical one>

[Inferno313]

Put me down as another with the bug.

1. Vista Ultimate 64 bit - Steam download
2. All side quests completed
3. No
4. Talked to Tong, Blackmailed Lee
5. 35/40 with occasional stutters
6. Nope.

But here's something I've noticed. All the shuttles are locked in place. I went to one of the shuttle bays at some point in the game and the shuttle arrived to the first station I went to. Now it stays there and I can access the shuttle from that point but it never goes to the other station or the Medical run.

So has anyone else taken one of the other shuttles before the medical one>

No! I thought the Shuttle stations were just for show. I'd never once been able to ride a shuttle the entire game. The fact that there were train stations with no trains confused me.

[TheEntsRoot]

So has anyone else taken one of the other shuttles before the medical one>

I think i used the shuttles to travel between the both districts.

[kettu555]

So has anyone else taken one of the other shuttles before the medical one>

No, I only heard some shuttle/train thing very shortly after arriving in Hengsha. After that I haven't seen any shuttles moving or have been in one.
One thing I've noticed also on the youtube video describing this problem is that when I'm going to the outer door of the shuttle station, a few meters before the door the game lags for like half a second or something like that. Anyone else have this also?

[enzer]

So some news, after playing all the way to Hengsha again on the easiest difficulty, I was suggested to go back in time to my bugged save line to my one and only Highland Park save. I followed through with everything, but took an alternate path to get to the boss. After defeating the boss I talked to Prichard, then went up the elevator and left answered the guy at the top (Taggard, I think his name is...), then talked to Serif and right answered him every time. After talking to Malik I arrived at Hengsha with a working subway system (which I did not have before apparently).

Not sure what fixed it and I haven't gone any further yet to check if something afterwords bugs it as well. I have a hunch that the Steam overlay may be to blame as it pauses the game. This may force the trains to pause, but then never unpause when deactivated and likely combines with other factors (x64 Windows for example as that seems to be all our operating systems or perhaps just the alignment of the moon with the sun).

No, I only heard some shuttle/train thing very shortly after arriving in Hengsha. After that I haven't seen any shuttles moving or have been in one.
One thing I've noticed also on the youtube video describing this problem is that when I'm going to the outer door of the shuttle station, a few meters before the door the game lags for like half a second or something like that. Anyone else have this also?

I believe this is actually due to Xfire (the program I used to record the video) as having that latched on to it made it lag and skip a lot.

[kettu555]

I believe this is actually due to Xfire (the program I used to record the video) as having that latched on to it made it lag and skip a lot.

It's a different kind of lag, at least it is for me. I can have some lag at some points, but every time when going to the station at the exact same position theres one long lag. Doesn't matter what settings I put.

[OlivierJT]

Hello everyone,
I am the last member of the stuck club shuttle...

* Which platform are you playing on (include OS too, if PC)
PC, Windows XP (all updated).

* Did you complete any sidequests within Hengsha; if so, can you recall in which order?
Yes all of them
Order :
The radar jamming ones
The back to primary a little
Then the quest for Malik as the same time as the girl in the "hotel" who need saving.
(the hacker I paid him)
Then back to primary ( pod garden )

* Where there any of the above sidequests which where not completed?
All competed

* How did you beat The Hive?
I went several time to the hive.
First using the sewers, and going back our through the main door ^_^
(maybe that is causing some mess...)
I did the side quest, going in with sewer, out by main door...again
When doing side quest for Malik (i think) I found the member card.
I used this to get in and finished the Malik quest.
(as usual no killings etc...)
Went back to finish the mainquest (to Pod garden)
Finished stealth style.
Then stuck at subway (same as video of Enzer -http://www.youtube.com/watch?v=Ela5ymFyfWQ- )
22 hour play time/


* If known, what is the your average framerate? Also, is v-sync turned on?
Average probably 30/40 Not stuttering at all. (Skulltrail Dual Quad core IntelXtremes975, Nvidia 280, 12Go Ram)
V s-sync is OFF
Triple head to Go at 5040*1050

* Before encountering the issue with the train, had you visited the terminal previously? Did you get the warning message before leaving to return to sidequests?
Did not visit (was closed)
No message for side quest (they were finished anyway)

I save a LOT, using F5 and sometimes the menus.
Got several crashes. (video corruption style) First was BSOD.
Other ones, quited the game using Alt F4 before blue screens.
(Did not save while crashing of course)

Tried a older save inside the Pod garden. Same bug again.
I'll try restarting before finishing the side quest.
I'll post my findings if any.

On a side note, I am very used to beta test and debug things, so if you have tech questions and all don't hesitate to ask.
For now I'll be waiting for a fix/patch..........
Good luck finding this one bug.

If this cannot be fixed, I ll be happy to have a game save "fix" or something to skip to the next level...
Starting the game again is no guaranty for a free bug run...again...
Love the game.

[OlivierJT]

It's a different kind of lag, at least it is for me. I can have some lag at some points, but every time when going to the station at the exact same position theres one long lag. Doesn't matter what settings I put.

It is not lag, it it a hang.
Yes I have that too. ( i have a very steady machine, no stutter ever)

Usually that kind of thing is when the game is accessing ressources (loading, checking state of things etc...)

[OlivierJT]

Ok guys...
Some results, good ones.

I reloaded another save before.
State was :
Primary : had the card, I need to go to the the duchman again so he can program it.
Secondary : Hotel quest, I nearly saved the girl. I left her on her garage, door open.
Malik : needed to go to the room of the guy to check for evidences.
-----
Went to finish primary, got the card to Duchman, gave him a gun (as I did before) escaped Pod garden.
Went to the Yong station to check it : it was working !!
Dialog to tell me Leave or stay.
I stayed

Finished the side quest (saving the girl,hotel,drug planting, Malik(room check, then hive )
Got back to the subway to Yong.
It came !
So I was able to go through the level !
I finished the quests the best I could "completionist" (again)

Relieved... happy.

To the dev, support.
In general I don't do things linearly, so within the Malik quest there are so many ways to finish it, the order to check for evidence, dialog with Hong....
Before I went all over the place, explore, hack and all, and questing in between.

Anyway all is not lost, just the last hours for me, tomorrow I'll try the way I want it (used many augment to speed this run) So I have to go again with the Augments I really want, not the one I need for speed run...

Take care guys, I hope you can found a save that work for you.

As we dev says.... : save often !

[eer]

Adding to the list, can't provide dxdiag just yet (doesn't seem related and not at my home pc right now).

Gonna play something else until it's patched :(

Which platform are you playing on (include OS too, if PC)
PC, Windows 7 x64

Did you complete any sidequests within Hengsha; if so, can you recall in which order?
All of them, don't recall order.

Where there any of the above sidequests which where not completed?
Completed them all.

How did you beat The Hive?
If by beat the hive you mean find out about the location of the hacker then I used the rear vent, hacked basement door and overheard the conversation of the owner with the belltower soldier.

If known, what is the your average framerate? Also, is v-sync turned on?
n/a

Before encountering the issue with the train, had you visited the terminal previously?
No

Did you get the warning message before leaving to return to sidequests?
No

[kettu555]

I have finally got through that part :D. There's a new mod that lets you skip to a level you want and do some other stuff. None of my old savegames worked. The mod is here: http://forums.eidosgames.com/showthread.php?t=121245. One big downside is that I lost all my finished missions and items and augs. The items and augs I could get back using the tools of the mod.

[axtect]

Well, I think your problems aren't too solid. But I'm facing it too. Firstly, while I'm playing the game, I did malik's and mei's side quests, but did not notice tong's operations with bobby bao, the bartender at the hive, which was another side quest. Then when I got past the shuttle at TYM, and then my game files were deleted somehow while in the TYM building and I was back at the FEMA facility. I played through the game again to heng sha after that did all the side quests including tong's operations, and no shuttles appeared for me to move on then.

[Trawn]

Hello, I just registered to say that im affected at this bug too


Which platform are you playing on (include OS too, if PC)
PC, Windows 7 x64

Did you complete any sidequests within Hengsha; if so, can you recall in which order?
All of them, don't recall order.

Where there any of the above sidequests which where not completed?
Completed them all.

How did you beat The Hive?
I failed persuading the barman, so i was forced to do the broker's sidequest, then i beat pod hotel by killing all mercenaries in firefight

If known, what is the your average framerate? Also, is v-sync turned on?
n/a

Before encountering the issue with the train, had you visited the terminal previously?
No

Did you get the warning message before leaving to return to sidequests?
No

[Valiant4Funk]

Has anyone tried this?
http://news.softpedia.com/news/Download-Deus-Ex-Human-Revolution-Debug-Mod-for-PC-Steam-Version-220571.shtml

It supposedly will let you move to any map you want, among other (cheat-related) functions.

Or this, which MIGHT be the exact same thing, not sure if the previous one is for STEAM only:
http://forums.eidosgames.com/showthread.php?t=121245

[JoePyeWalker]

Which platform are you playing on (include OS too, if PC)

Win7 x32 via Steam digital download


Did you complete any sidequests within Hengsha; if so, can you recall in which order?

Bar Tab, Shanghai Justice and Rotten Business. Tried all combinations.

Where there any of the above sidequests which where not completed?

No


How did you beat The Hive?

by talking my way in and blackmailing him. Footage broadcast to big screen.


If known, what is the your average framerate? Also, is v-sync turned on?

V-Sync on,

Before encountering the issue with the train, had you visited the terminal previously?

no


Did you get the warning message before leaving to return to sidequests?
No

[eer]

I got around to looking at my save games and I found one where I hadn't completed Rotten Business & Bar Tab (but had still completed the Malik sidequest). I went to the TYM shuttle and there it was.

[Shuttleman]

I also had the bug, downloaded from steam. I did everything before the main quest including riding the train both ways. As there will be no compensation, I'll just settle for telling my friends about the bug and trust Eidos a bit less next time.

I had a save at the beginning of Hengsha, and playing first the main-quest-line solved the problem. I have a save there now, so I'm off to do everything once again (sigh).

[chris_bramley]

You can add me to this list. And since I believe that the aim of the game is to be able to perform side quests and in general play how you like - "OUTSIDE THE BOX" - I am not really interested in ruining my gameplay experience so far and wasting my time by restarting and missing out loads.

Please can this be patched immediately - glitches I can live with but this breaks the entire game.

A further note - NO trains arrive in Jui Schichang district at all, Tai Yong or normal shuttle. This may be related.

If this doesn't get patched soon, I'll be playing another game, and I'll probably lose interest in the DLC. I was loving this up until this point, and I can forgive a lot, but hey, you're stopping me even playing!

[Trawn]

more patches less dlc please.

i can't go foward in the game for a bug that a serious software company should have been fixed by weeks

[chris_bramley]

You can add me to this list. And since I believe that the aim of the game is to be able to perform side quests and in general play how you like - "OUTSIDE THE BOX" - I am not really interested in ruining my gameplay experience so far and wasting my time by restarting and missing out loads.

Please can this be patched immediately - glitches I can live with but this breaks the entire game.

A further note - NO trains arrive in Jui Schichang district at all, Tai Yong or normal shuttle. This may be related.

If this doesn't get patched soon, I'll be playing another game, and I'll probably lose interest in the DLC. I was loving this up until this point, and I can forgive a lot, but hey, you're stopping me even playing!

Oh, and for what it's worth, despite the other identical pastes:



Which platform are you playing on (include OS too, if PC)
PC, Windows 7 Ultimate x64

Did you complete any sidequests within Hengsha; if so, can you recall in which order?
All of them, Tong then Malik then The whorehouse one then Bar Tab I think.

Where there any of the above sidequests which where not completed?
Nope

How did you beat The Hive?
Persuaded Tong.

If known, what is the your average framerate? Also, is v-sync turned on?
No, but high, and I believe not.

Before encountering the issue with the train, had you visited the terminal previously?
Not this one, but thinking back, I can arrive from Youzhao where the shuttle is permanently in station. No train other end to return. No shuttle to Tai Yong. None of them move; I only ever saw the first one in Youzhao arrive that once.

Did you get the warning message before leaving to return to sidequests?
No.

Pretty much what everyone else has said - I doubt it's a config issue related to graphics. It's a script bug from the look of it - if you do something in exactly the wrong way, you end up unable to continue.

I'd be happier if Eidos were not so, ahaha, cloak and dagger about this. Why can't we have some feedback on the issue? It may not affect everyone, but the fact it exists and can break such a great game is bad enough.

Eidos - any answers please?

[chris_bramley]

Thought you would find this interesting. Got a reply from Square Enix, posted below with my reply.

Can we get more people on board to raise this? It seems that this is a "non issue" until enough people shout.


Hi

Thanks for the reply.

I will be honest - I do not consider this a professional addressal of an obvious coding issue. We both work in the IT industry, and I know full well that a development architectural solution that ended up with a constructed program unable to continue would be unacceptable for you as a company, as would the technical support reply "We're sorry, you'll have to load from a previous document and hope it works this time".

If you browse the Eidos forums you will see others having the same issue - out on the web there are hundreds more. There is something in the series of events whilst playing this game that causes the game to not proceed, thereby breaking the gameplay and storyline both; this is quite obviously not hardware. It is a coding conflict of some kind, i.e. a BUG, and essentially ignoring it with a quick apology is not acceptable in a product that I had such high expectations of!

Please see this logically. I am sure that you know that this is a patch-requisite bug, just as I am aware that your company line is probably not to waste developer time fixing it unless you have sufficient complaints, but that is not a great attitude to establish trust and conviction in the game. Bugs slip through even the most rigorous soak testing, but please see this from the consumer point of view: maybe not everyone has it, but enough do that it's plainly intrinsic to the game itself and needs addressing by the creators.

I'm very disappointed that the only accepted answer is to throw away hours of gameplay and replay them to try and work around a bug, hoping it doesn't happen again. This will not keep you customers ongoing in the long run, and will break commercial trust; I'm already considering not going to buy any DLC because I don't trust it, and your answer did not give me any more confidence... less, in fact.

I'd ask you to reconsider and at least present a formal line about this issue, since the company has been very quiet!

Many thanks

Chris


-----Original Message-----
From: support_na_cs@square-enix.com [mailto:support_na_cs@square-enix.com]
Sent: 13 September 2011 18:13
To:
Subject: [t1290158:f6e1] Tai Yong shuttle never arrives.

Dear Customer,

Regarding your request for account support. Please find your answer below.

You may want to try to revert to a previous save file and see if the same thing will happen. Doing this will identify whether the problem lies on the end of the game itself or perhaps the save file. If the problem still persists, we apologize and we suggest you try alternative methods of accomplishing your goal.

If you are finding yourself stuck in the geometry of the game, meaning you cannot move regardless of what you try to do (usually because it's saved that way). There is nothing we're able to do for you, this will require you starting another save file or reverting to another save point. If the game is damaged or you feel this is a manufacturer defect (something that replacing disc would resolve) please feel free to reply to this ticket.

Thank you for contacting the SQUARE ENIX Support Center.
___________
For additional assistance with this issue, you can reply to this email directly. For assistance with a new issue, please visit the SQUARE ENIX Support Center at http://support.na.square-enix.com.

[medpack]

Wow, that seems like an automated reply. It's almost as if no one actually read your complaint.

Although we did have a post by Eidos Support in this thread, and I'll be surprised if they're not looking to patch this up soon.

[chris_bramley]

It does rather, doesn't it?

I've gone back and found previous saves, but hey ho, I'm sure since the Youzhao shuttle still doesn't reappear the other one won't either.

[Ineedaname]

Add me to the number of people suffering from the bug! It's quite frustrating not to be able to finish what's so far been an excellent game.

* Which platform are you playing on (include OS too, if PC)

Windows 7 67-bit PC

* Did you complete any sidequests within Hengsha; if so, can you recall in which order?

I completed all sidequests on the following order: #1 Rotten Business, #2 Bar Tab, #3 Shanghai Justice

* Where there any of the above sidequests which where not completed?

All were completed...

* How did you beat The Hive?

Convinced Tong to hand me the info. Got the confession from Lee.

* If known, what is the your average framerate? Also, is v-sync turned on?

IDK exactly, but both the framrate and v-sync have been good. In fact the game has been very polished and problem-free until now.

* Before encountering the issue with the train, had you visited the terminal previously? Did you get the warning message before leaving to return to sidequests?

I hadn't visited that particular terminal before, but I had used others. Now that I think about it the train seems to be stuck in one terminal...



I hope for a quick response and a patch to fix this.

[medpack]

Could anyone please check if the new patch released today fixes the bug? I'm at work. :(

Thanks.

[Nullzero]

Does not appear to change a goddamn thing.

Anyone else confirm?

I still go to the shuttle, in multiple areas... and still nothing.

I would revert to an old save, before the Garden Pods quests and try THAT, but I dont have one.

[Shadowboricua]

What a great way to RUIN my night of gaming EIDOS!!! Pre-ordered and got the game on day one at Best Buy... and now this. I am very dissapointed. There is no way I am starting this game again.

PLEASE Eidos, fix this.

Running on Win 7 64-bits, GTX 460 SLI... etc.. There are many of us in the same boat. Obviously a game killing bug unless fixed!

I am so pissed!!!

[Trawn]

Yes i confirm, the patch hasn't changed nothing about our problem, shuttle(s) never arrives. Hengsha transport's strike still going on :(

[lonewolf1994]

thank god other people have this problem..

i have it too.. and i'm sick of looking around the internet for a fix. are you people serious? how can you have not seen this game breaking glitch? it seriously stops me from continuing the game. like hell am i going to restart the game again with a chance of the glitch happening again. this is utterly stupid.

good thing i got dead island to play till they decide they should PROBABLY do something and fix this..

for shame eidos.. for shame.

[jaycw2309]

thank god other people have this problem..

i have it too.. and i'm sick of looking around the internet for a fix. are you people serious? how can you have not seen this game breaking glitch? it seriously stops me from continuing the game. like hell am i going to restart the game again with a chance of the glitch happening again. this is utterly stupid.

good thing i got dead island to play till they decide they should PROBABLY do something and fix this..

for shame eidos.. for shame.

This is for the `pickup` part yeh? after you completed the tasks etc.. have you looked on the map as the location for the pick up isnt where you were dropped off.. There was a fix for this area in the patch, but if you have HAD the trigger occur you would need to revert to an earlier save to take advantage of this..

[medpack]

This is for the `pickup` part yeh? after you completed the tasks etc.. have you looked on the map as the location for the pick up isnt where you were dropped off.. There was a fix for this area in the patch, but if you have HAD the trigger occur you would need to revert to an earlier save to take advantage of this..

It's specifically here - http://www.youtube.com/watch?v=1cYZKJ6qU5g&feature=player_detailpage#t=380s

This is just after we escape from the Alice Pods having been given the fake access card to Tai Yong Medical, which is the next destination.

Did the patch fix this part of the game?

[jaycw2309]

The patch was just for the specific instance where the card was push through the table somehow (body falling on it etc) so couldnt be picked up.. This may not be related to the issue you having am now thinking

[medpack]

Hmmm I see. Could you please find out if this issue is being investigated?

There is a post by 'Eidos Support' on the first page of this very thread, so I had assumed it was being looked at.

It's a major bug in the main plotline of the game and we really can't play anymore without the fix. I would go back and restart the game from the beginning but I'm worried that I might be unlucky enough to come across it again.

Thanks.

[Trawn]

The patch was just for the specific instance where the card was push through the table somehow (body falling on it etc) so couldnt be picked up.. This may not be related to the issue you having am now thinking

You are right, we have already taken the card. the problem is that there are no shuttles

[Narcosis]

Over two weeks since this issue was first reported, and the patch doesn't fix this - instead it adds in-game advertisements. How are supposed to react to this Eidos? I know how I'm reacting - ASKING STEAM FOR MY DAMN MONEY BACK.

[Shadowboricua]

Okay, so I decided to explore around and see if anything would trigger the shuttle to come pick me up.

Nothing really helped. However I did find something that might be related.

When I go into my inventory and select QUEST items, the game crashes if I try to examine any of the items. I only have three items (passport, Hive card, and TYM card).

Does this happen to any of you?

[medpack]

Yes something very similar happens to me. If I go to the quest items and try and EXAMINE the TYM card, the game crashes straight away to desktop.

[Abraxis Hardpickle]

Just want to add my name to the list of people with this bug. The shuttle also never comes for me and if I examine the TYM card I get a crash to my desktop. This is very frustrating.

[lonewolf1994]

as others have said.. the patch doesnt work... lol...

[medpack]

Can we please have an update on this from one of Eidos guys here?

[Shadowboricua]

This is very frustating... It seems like Eidos is not doing anything about this. I just wish I could get my money back!!! I was looking forward for the Missing Link, now forget about it. I can't play the game anymore!

So I am trying to narrow down the causes of this bug. I think it is related to "Hunting the Hacker". Can anyone of you confirm what was your interaction with Tong? I did not enter his office. I just heard the conversation over the vent. The other option would have been to gain access to his office. I think that the glitch might lie in having or not access to his office.

Unfortunately, I don't have a saved game just before I completed this quest. Can any of you confirm if choosing to eneter the office instead of overhearing the conversation over the vent it was triggers this bug? Can you examine quest objects before this quest or after speakin to Tong about van brugger?

[medpack]

So I am trying to narrow down the causes of this bug. I think it is related to "Hunting the Hacker". Can anyone of you confirm what was your interaction with Tong? I did not enter his office. I just heard the conversation over the vent. The other option would have been to gain access to his office. I think that the glitch might lie in having or not access to his office.
I'm on my 2nd playthrough and I'll try it out.

But why do you think that?

[medpack]

So I am trying to narrow down the causes of this bug. I think it is related to "Hunting the Hacker". Can anyone of you confirm what was your interaction with Tong? I did not enter his office. I just heard the conversation over the vent. The other option would have been to gain access to his office. I think that the glitch might lie in having or not access to his office.

So I went through this part on my 2nd playthrough and talked to Tong directly, as opposed to listening in on the conversation from the vents. There were a few other differences in this playthrough, such as paying the barman on behalf of Jaya and finishing Malik's quest (I didn't the last time).

The net result was the TYM shuttle did come and I'm in TYM now. I obviously couldn't say what made the difference, but I do hope this is fixed soon. Cannot, for the life of me, understand why we're not getting an update on this from Eidos. Just a simple "cannot replicate the problem here but we're investigating" would be something, but this complete silence is pretty unbelievable!

[Shadowboricua]

Wow... I think it has to do with that then. I don't know why that came to my mind. I just don't even remember ever getting the chance to speak to the guy, or finding how to get into his office. How do you get permission to enter the office. Anyway, I am not restarting the game. I want this to be fixed!

Talking to TONG might be the trigger.

[Abraxis Hardpickle]

I'm not sure it has anything to do with Tong. I talked to him in his office and I still got the bug. He's the guy that was pretending to be a bartender right?

[RobCrossley]

Hello all,

I too am having this very problem. I think it's somewhat understandable that such issues exist for PC editions of multiplatform releases, but the length of time Eidos is taking to resolve this, or indeed engage with its community at all, is disappointing.

I will be in touch with Eidos to see if they can explain the lapse in attention. I'm also counting the days since this thread had its first post.

Sincerely,

Rob Crossley
Online Editor
Develop
www.develop-online.net
rob.crossley@intentmedia.co.uk

[Ineedaname]

I can confirm that speaking to Tong is not the trigger, as I also met up with him in his office and still, nothing.

[Abraxis Hardpickle]

So has everyone in this thread given up and restarted? Is it foolish of me to wait for a patch to fix this problem? I feel betrayed that I payed 60 dollars for this game and I've been unable to play it for weeks due to this bug. Why hasn't there been one response from the dev team at least letting us know that they're aware of the issue and are working on it?

[Shadowboricua]

So has everyone in this thread given up and restarted? Is it foolish of me to wait for a patch to fix this problem? I feel betrayed that I payed 60 dollars for this game and I've been unable to play it for weeks due to this bug. Why hasn't there been one response from the dev team at least letting us know that they're aware of the issue and are working on it?

I will not be restarting... I want EIDOS to do something about this now. If not, I will go about getting my money back!

[lonewolf1994]

So has everyone in this thread given up and restarted? Is it foolish of me to wait for a patch to fix this problem? I feel betrayed that I payed 60 dollars for this game and I've been unable to play it for weeks due to this bug. Why hasn't there been one response from the dev team at least letting us know that they're aware of the issue and are working on it?

nope. i have not restarted the game. I'm going to wait till the end of this month, then i'm going to trade it in or something.. because this is just... sad.

[lonewolf1994]

bump so it stays on top

[Nullzero]

Did the latest "hotfix" do anything for anyone?

I still go to the shuttle station. And still nothing happens.

WHY IS THE DEV TEAM NOT AWARE OF THIS. This thread has been sitting on the front page for A WHOLE MONTH. People have provided save files. People have provided Youtube clips. Quest descriptions, possible player caused actions... and still nothing has been done!!

[Abraxis Hardpickle]

Do they even have anyone looking at this thread? How much effort would it take to say, "Hey guys, we're aware of the problem and we will be addressing it in a future patch." I feel pretty cheated and I'll be really reluctant to buy any more games from Eidos.

[Tom Straughan]

Fix this horrible bug.... i've been stuck along with everyone else... let me on the bus man!!!! is it something I said???

[qrees]

I can also confirm this bug. Nothing I've tried triggers this event.

[fresch]

I have the same problem.
Stuck at no shuttle.


I did the malik missions, found the hacker, got the card, went back to the hacker, fought my way through the hotel, and went to the shuttle..
Nothing.


Win 7
Steam Version
Core i7 3,6ghz
Geforce 560
16 gb Ram

I think i run the game as the max framerate.

[Ineedaname]

Nobody's found a way to fix this yet?

Anyway, I'm thinking about doing a clean reinstall see if that fixes the problem. Any of you guys tried it?

[lonewolf1994]

bump to always keep this on top

[Isotroproprilik]

I'm just at this point of the game and I'm also having the same problem.

Seeing that its been more than a month and nothing has been done to fix this issue I'd be inclined to say Eidos doesn't care at all about helping fix their product.

I was a game developer and although I understand that not all issues can be fixed right away, I would at least expect a bit more pro-active communication from the development team.

Very utterly frustrating and disappointing. I understand this is only a game but after having spend several hours playing this game to have my progress stopped and brought back to the beginning, my feeling is leaning towards giving up on what initially appeared to be a great game.

With the amount of games out there to choose from I think Eidos can expect no more business from me and any people I know.

It might not make a huge difference in the great scheme of things but I'm doing what I can to protest at how poor of a job all these now corporate game studios are doing at remembering that it is us gamers that gives them their money.

To all Eidos Developers, I understand this is probably not your fault, more like the board of directors pushing pens and not caring about giving you more budget to fix this.

Shame!!!

[00 scrub]

Also having this problem. I can't continue my game that I bought on release day. This is very disappointing.

[Shadowboricua]

I bit the bullet and restarted. Luckily, I had a Saved Game that started just after landing in the city.

I did all the main missions first... the only other difference is that I met with Tong instead of listening to the conversation from the vents. Oh, and the other was that I did not pick up the card from the hotel until meeting the hacker first at the Pods. Initially, I had the card already.

Anyway, after completing all the main missions (including getting the hacker to program the card), I went to the shuttle station and made sure the shuttle would come to pick me up. The shuttle showed up this time. I did not take the shuttle and went on to complete the side missions. My biggest worry was that, after completing all the side missions, the shuttle would not show up again. After completing the side missions, I went back to the shuttle and it came to pick me up.

I was lucky to have a Saved Game at the beginning of this chapter... Now I Save Games every twenty to thirty minutes of gameplay so that this does not happen again.

I got tired of waiting for a fix. Also got the game at launch time. This bug is unacceptable.

[JeffOfDeath]

+1 to the No Shuttle Crew

Steam, Win 7 x64, Core2 e7500, 9800GT (512MB)

Beat the Hive by by talking to tong and Lee's Confession.

Dammit... it was so good up until then.

[00 scrub]

Bump

[Trawn]

Another patch, another fail.

bug still there for me. Tired of waiting, i think never will buy again an eidos game

[lonewolf1994]

wow.. just came back to check.. i thought surly they would have fixed the bug by now. clearly they dont care since they didnt even bother to say anything recently. what a huge disappointment

[sp51bob]

Same here ...no shuttle at TYM shuttle station:(
Cmon Eidos this is a pretty serious bug. No ETA? No Response? Your killing your Rep with the gaming community.
Man up and show us your actually working on a fix for this issue!

1. Win 7 Ultimate x64
2. all side quests completed
3. No
4. Talked to Tong and blackmailed Lee
5. Max settings on everything
6. No

Asus Rampage III Black Edition
Core i7 980
12gb Corsair DDR3 2200
2x WD Velocirators @ Raid 0
EVGA Geforce 580
Logitech G510

We, the gaming community would sure like to see a reply/plan of action on how you plan to fix this issue!

[Sunfire_]

This train bug still hasn't been addressed or fixed? What is going on?

[Royboy]

I got the bug as well.I reluctantly restarted the game and found a quest in Detroit that I had missed.It was the one about helping the female undercover police officer near derelict row arrest a guy.When I got to the station this time the train was there.Hope this helps.

[Trawn]

No, because i completed that quest the first time i played the game and still waiting for the train.

Ill send a letter of protest to the tai yong transports service's

[00 scrub]

Bump.
Eidos anyone have a comment?

[Kel88]

I just got Deus Ex a few days ago. Awesome game. But Im having the same error with the Tai Yong Medical's shuttle not arriving. This is a great game but I already spent too many hours invested in it just to restart it all over again.

Please fix this issue, Eidos.

[Snaus]

I too am stuck here waiting for a shuttle that never appears. Had the game about a week and it's already over?

4+ pages of people stuck on a show-stopping bug for a month and they haven't fixed it yet?

Ok then, have we at least nailed down what causes this bug to happen? I paid the bartender but then knocked him out and took my money back. Did that cause a problem? I would really like to continue this game one day. For now it's back to BF3

[Kel88]

Are there any news at all about an upcoming patch to resolve this issue?

We honestly don't want to be restarting the game because of this game-breaking bug.

[Snaus]

Well I decided that the help here was pathetic enough to just restart the game last night. I have a new 6950 so I was able to change the trilinear filtering to Antisotropic 16x and set a couple more things to high so this time around the graphics difference is why I can justify restarting.

I'm just doing the main quests until I see that shuttle then I'll save and do some side quests and report back.

Good luck everyone. I'm ASTOUNDED that a "show-stopper" bug is out there and they aren't dealing with it. It's not like we are getting too much money or something is broken in the menus. This bug actually stops the game from being able to progress.

Shame on Eidos for not testing comprehensively enough. It's not like I did anything weird. I just played the game the way I played it. A final release shouldn't break so easily imho.

btw, I understand that knowing how we all got to the point of breaking your game is extremely helpful in understanding the problem and knowing how to fix it. However being deeply involved in a game for hours on end dinking around doing anything you want makes it hard to remember what order you did something a week ago. We aren't documenting our progress on paper like a tester would.

If all of us found this bug I'm very surprised one of your testers didn't. Please fix asap, you guys are looking less than professional here.

[Fuinki]

Hello,

I am a PS3 user and I also have the same bug, the shuttle for TYM never arrives, I have tried several things but always the same, I do not want to restart the game, so please, any solution?

Fran.

[Snaus]

I replayed the entire game without doing any sidequests up to the bug and this time the shuttle appeared. I then saved the game and proceeded to complete the sidequests and then get on the shuttle.

*shrugs* I can see why they can't reply because I'm thinking they probably haven't been able to duplicate it. Whatever...

[00 scrub]

bump. Eidos is there any solution you can find?

[Zakka]

My friend is constantly *****ing to me about this because I recommended this game. Fix it for him please so I don't have to hear his nagging every week :D

[Azamath]

Still no fix to this bug?
How long should we wait to be able to continue the game?

[Zero187]

Still no fix to this bug?
How long should we wait to be able to continue the game?

Until your teeth fall out

[nickalie]

Got the same issue on Steam version of the game. If it'll help I can provide save files to reproduce problem. For me it reproduced on 3 different PCs with different configurations but same save files. Looks like problem in game's logic and it's not depends on system configuration or game settings.

[kettu555]

There's been an update released recently (steam version for me). Now my old save-game is working properly and I can (hopefully) finally be able to finish the game with my side quests and abilities intact...

[CrackPig]

I bought the game on Steam's recent discount, I had done all the side quests I think but went to shuttle and not there. Read this thread and others looking for solution, none found. Then I closed off the game and steam, went back in, went to the other city area and used the city train which was there to go back to the first city area, went to the shuttle... and it came this time. Most odd. Few minutes of frustration there though!