GOTY Edition (STEAM) suddenly can no longer connect to profile

[MikeF]

Hi Everyone,

after playing through half of the Game and after not playing for some weeks I suddenly can no longer continue playing. : mad2:

Whenever I start the Game, in the start screen, I get the message that I am not connected to a profile, even though I am logged into my GFW account.

I tried all the solutions I found posted, in detail:
1) Reinstalling the Game from Steam
2) Downloading and Installing GFW latest Version from Microsoft
3) Downloading my profile after renaming the GFW folder in Users\MY USER\App Data\Local\Microsoft
4) Creating a local Profile in GFW
5) Contacting Microsoft Games for Windows Support

No results, when I am in the start screen and press any button

Again the detailed "error":
1) The login Screen of GFW appears prompting me lo select a profile
2) Login Process Bar of GFW is displayed for some seconds
3) Batman GOTYE displays that I am not connected to a profile, cant save etc. and if I really wish to continue YES/NO

So as a result, I can not access my savegames, not start a new game and only play with no profile, making the game mostly worthless...

Thanks for any help or hints
MikeF

[Eidos Support]

Try creating a new Windows login, with full administrative rights and log in to this new account. Try the game again and see if you get the same problem.

Please upload your dxdiag and misnfo files to a file-sharing website and link to them in this thread. You can also email them to us directly at: techsupport@eidos.co.uk

[MSinfo]

- Click on the Windows icon located by default in the lower left-hand corner of the screen.
- In the "Start Search" field, type in MSINFO32
- Press Enter. This will start the MS System Information Utility
- Once the Microsoft System Information window appears, click System Summary on the left-hand side and make sure it is highlighted.
- At the top of the window, click File and select Save.
- When the Save As window appears, choose to save the file to the Desktop.
- Enter the name as MSINFO, then click the Save button.
- Attach this file to your reply, or email.

[Dxdiag]

- Click on the Windows icon located by default in the lower left-hand corner of the screen.
- In the "Start Search" field, type in DxDiag.
- Press Enter. This will start the DxDiag utility.
- Once the DirectX Diagnostic Tool appears, click on the Save All Information button at the bottom.
- When asked to where to save the file to, click on the drop-down box next to Save in and select Desktop.
- In File Name box towards the bottom, then name DxDiag.txt should appear. Leave this as is and click on the OK button.
- Click the Exit button to exit the DirectX Diagnostic Tool.
- On the Desktop, there should be a file name DxDiag or DxDiag.txt. If there is no file with this name, please repeat the steps above and make sure to save the file to the Desktop.
- Attach this file to your reply, or email.

[MikeF]

Ok, I send the requested files by mail, I still am thankful for any hint.

[Eidos Support]

Did you try creating the new Windows login as suggested?

Try creating a new Windows login, with full administrative rights and log in to this new account. Try the game again and see if you get the same problem.

[MikeF]

Ok, I send the requested files by mail, I still am thankful for any hint.

Eidos Support has still not reacted, not even an automatic reply...
If I had not bought on steam, I could at least get a small refund on Ebay!

Why do you request system information if you do not bother anyhow about your customer.

:mad2:

[Eidos Support]

If you haven't had a reply, chances are we didn't receive your email. We have replied to all emails that we have received and tend to reply within the same day of receiving them. Try sending an email without attachments to techsupport@eidos.co.uk or custserv@eidos.co.uk to see if the email gets through to us. Alternatively, try sending your email from a different email address.

[MikeF]

I have resend the files, please reply if you recieve them.
Thank you and regards

[Eidos Support]

I have tried checking out systems for an email coming from the address associated with your forum account but cannot find any record of any contact from this address. Is this the same address as you have used? Please send a PM with your email address so we can check on this.