Black Screen Crash

[Ishu_thegamer]

I updated my display drivers, reinstalled game many times in different locations.. but watever i do when i run the game a black screen shows up with my windows cursor visible the screen freezes, i had to run task mgr to close it & sumtimes it crashes wen i click center of the black screen.. but it shows no error.. one guy in these forums had the same problem but he said windows repair solved it.. but for me even that didnt work.. i've been waiting for this game for so long.. i wanna play this game.. its ridiculous it wont even start wen i hav evrythin it needs.. PLZZZZZZ HELP

Windows 7 ultimate (genuine)
core 2 duo 2.9
2 gb ram
nvidia 9500 gt 1gb
500 gb HDD

[jaycw2309]

Where are you launching the game? from within steam or shortcut created?

[Ishu_thegamer]

Tried both... but same result.. black screen & then crash...!

[Ishu_thegamer]

Isn't there a single person who can help me...??

[Keir]

Isn't there a single person who can help me...??

Sorry to hear about the problem. Eidos Support will be along shortly.

[Eidos Support]

When you said you reinstalled the game in different locations, could you describe how you did this?

Please also upload your dxdiag and msinfo files somewhere so we can take a look in to this further.

[Ishu_thegamer]

sumone said that installing game in program files can sumtimes keeps a game from administrative rights or sumthin... so i uninstalled & reinstalled game in other location... i knew we can do that by right click run as administrator but i was willing to do anythin even if it sounds stupid.. hoping that sumthin will work.. but i'm ran out of options now...

here's my dxdiag & msinfo

http://ishu-tsg.zoomshare.com/files/My_Files/DxDiag_msinfo.zip

[Ishu_thegamer]

hello.. did u guys took a look into my files.. i'm waiting...!

[Zukabazuka]

How where you able to change the location of the game when steam install all games in to a special map inside steam folder?

[Ishu_thegamer]

i installed steam along with the game to a different location.. stop asking irrelevant questions & help me plzz...!

[ETJ]

I have the same problem as you but it stopped working yesterday then I installed some Nvidia drivers which fixed it but now it just goes to a black screen.
This is the problem

Problem signature:
Problem Event Name: APPCRASH
Application Name: JustCause2.exe
Application Version: 1.0.0.1
Application Timestamp: 4ba03352
Fault Module Name: nvwgf2um.dll
Fault Module Version: 8.17.11.9713
Fault Module Timestamp: 4b9f451a
Exception Code: c0000005
Exception Offset: 00043c47
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

And i believe that nvwgf2um.dll is a DX10 driver file.
I have: Windows Ultimate 32bit (Genuine)
Intel Core 2 Quad Go stepping Q6600 (2.4GHz)
4 GB ram DDR2 800MHz
Asus EN9600GT 512MB (Nvidia 9600GT)
1TB Samsung Spinpoint F3 HDD

[ETJ]

i've found a way that should hopefully solve the problem
if you go on http://www.nvidia.co.uk/Download/index.aspx?lang=en-uk
and download the latest drivers it should fix the problem :)

[Ishu_thegamer]

thanks.. for suggestion bro.. but i've already installed latest nvidia 197.13 drivers twice since the 1st day of the problem.. but the problem persists..!

[venN]

i have the EXACT same problem, i've been trying for a few days to fix it now, but nothing :(. bought the game at retail, getting kinda annoyed now that the game won't even launch.

tried everything mentioned in OP, please someone help us!!

[zaks88]

I have a same sort of problem except that mine just goes to desktop after showing a black screen! If I try and go to a smaller window while its launching I can see the picture of Rico on his grapple, Im using the steam version.
Specs:
-Windows Vista 32bit.
-2gb Ram.
-Nvidia Geforce 9500gt
-Intel core 2 quad.
-All drivers up to date.

Please get a new patch fixing this soon Edios! :(

[ETJ]

i got the problem again, it seems that whenever my pc turns off and back on something happens as just cause 2 is now not running but it did yesterday after installing the nvidia driver for the second time

having just read around the forums i think its a windows 7 issue as everyone who says their specs have windows 7 and its these people (me included) that are having the problems. Eidos need to come up with a patch and fast otherwise people will get extremely frustrated as their new game doesn't work even though their computers are more than up to handling it.

[venN]

bump. i'm getting extremely annoyed now, I WANT TO ******* PLAY MY GAME

[Ishu_thegamer]

i agree with windows 7 thing... i've noticed it too... evryone having this problem is using win 7.. so eidos plzz make a patch or sumthin for win 7 users ASAP or we'll never buy ur games again..!
:mad2:

[Ishu_thegamer]

everyone in this forum plzz mention ur system details specially graphic card.. maybe we can find sumthin common..!

[Helegad]

This problem is common. Ishu, Venn, keep your goddamn panties on before I shove 'em down your throat. You're not the only ones suffering. I have the black screen problem, but it only really happens when going through Panau City. I'm patiently waiting for a patch.

In the meantime, go play another excellent game, like Just Cause, Manhunt 2, Grand Theft Auto IV, Half-Life 2, etc.

[6047]

Have you tried disabling themes for the justcause2.exe?
You could also try disabling desktop composition for it too.

Both options are under the compatibility tab when you right click on the file/shortcut and go to properties.

good luck.

P.S. In regards to the 9500,Its really not capable of running this game well, if at all.

[venN]

Have you tried disabling themes for the justcause2.exe?
You could also try disabling desktop composition for it too.

Both options are under the compatibility tab when you right click on the file/shortcut and go to properties.


nah this didn't work, appreciate the help though.

if it means anything i have a 4870, running windows vista 32 bit, 4gb ram, e8400

[Ishu_thegamer]

This problem is common. Ishu, Venn, keep your goddamn panties on before I shove 'em down your throat. You're not the only ones suffering. I have the black screen problem, but it only really happens when going through Panau City. I'm patiently waiting for a patch.

In the meantime, go play another excellent game, like Just Cause, Manhunt 2, Grand Theft Auto IV, Half-Life 2, etc.


Who the **** r u 2 talk like that ****face.. our problem is not same cuz u can play the game & just one level is not workin & our game isnt even starting & i've played all those games u mentioned before u heard of them.. i'm a beta tester... i've been playing games b4 u were born.. so dont tell me about games... & learn how to talk..!

[venN]

Who the **** r u 2 talk like that ****face.. our problem is not same cuz u can play the game & just one level is not workin & our game isnt even starting & i've played all those games u mentioned before u heard of them.. i'm a beta tester... i've been playing games b4 u were born.. so dont tell me about games... & learn how to talk..!

this

[ETJ]

grrr when i thought it was all fixed, after removing all my graphics card drivers and installing them which let it work, it has now decided to just go to a black screen on the start up.
And Helegad, get your facts straight before you threaten people as we can't even run the game so think yourself lucky that you can at least run it !!

[SaViDgE1978]

The full screen black screen problem started after i installed the latest update from nvidea
i have an asus EN8600GT Magic 512Mb.. after i installed one older version over it Geforce_8500GT 175.16
I solved the problem with the full screen crash...
I think the problem is one of the new driver's from nvidea..
i don't know if it's nvidea's fault.. But i finaly can play the game;))

[ETJ]

SaViDgE1978 - turn your pc off and back on and see if it still works as when i do that my graphics card (9600GT 512MB) seems to forget i changed the drivers so then it doesn't work so i end up changing them every time i got to play the game

[Ishu_thegamer]

When i click the launcher & i immediatley click on sumthin else in taskbar minimising the game.. now:mad2: instead of black screen.. it gives the error.. Just cause has stopped working.. with these problem details

Problem Event Name: APPCRASH
Application Name: JustCause2.exe
Application Version: 1.0.0.1
Application Timestamp: 4ba03352
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdaae
Exception Code: c06d007e
Exception Offset: 00009617
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789



Hope this info is helpful
PLzz do sumthin guys...!

:mad2:

[venN]

STOP MAKING DLC's AND ******* FIX THIS

[Ishu_thegamer]

U dumbass developers.. dont u understand... sumthin is wrong with kernelbase.dll that is causing this problem.. this game is old now.. i dont wanna play it anymore.. can t believe i bought a game & cudnt play it cuz of sum ****heads.. no fix, no patch, no customer support.. that's it.. i'll never buy an eidos game again & tell all my frnds the same.. requiescat in pace!

[jaycw2309]

Kernelbase.dll is nothing to do with JustCause2. it is actually a system library on your machine, so not something we control. It affects other games, so not just us.

http://www.sevenforums.com/gaming/27519-call-duty-4-7600x86-kernelbase-dll.html
http://www.win7dll.info/kernelbase_dll.html

[JENZO]

I was having the same trouble till yesterday i uninstalled the game with the windows remove or uninstall program then reinstalled it but this time it ask me to reinstall the STREAM that was to go with it it never ask that before + i have the Nvidia 9800GT 1mb card with lastest drive but new beta verison came out last few day for the 9 series so that might help you as ell but IT IS A BETA VERSION CHECK ON THE Nvidia site

NOW MY GAME IS WORKING ALL OK

Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.100218-0019

Processor: Intel(R) Core(TM)2 Quad CPU Q8200 @ 2.33GHz (4 CPUs), ~2.3GHz

Memory: 3070MB RAM

DirectX Version: DirectX 11

Nvidia 9800 GT 1Mb Drive 8.17.11.9745 ( 03-04-2010)
hope this helps any1 get the game running again

JENZO

[dspark]

try this , made it work for me ; apply windowed mode. See below how:

To add these tweaks to Just Cause 2, simply:

1. Right click on "Just Cause 2" in your Steam games list.
2. Click properties at the bottom of the new context menu
3. Click the "Set Launch Options" button
4. Enter in whichever commandline options you want. If you are using multiple entries then they must be separated by a single space.

The full list of commandline parameters currently available in Just Cause 2 (retail and demo) are as follows:


Quote:
/failsafe Run in failsafe mode (ignore settings)
/fullscreen Fullscreen mode
/windowed Windowed mode
/width=n Width in pixels (fullscreen/windowed)
/height=n Height in pixels (fullscreen/windowed)
/widthFS=n Width in pixels (fullscreen)
/heightFS=n Height in pixels (fullscreen)
/widthW=n Width in pixels (windowed)
/heightW=n Height in pixels (windowed)
/refreshrate=n
/msaa=n MSAA sample count
/vsync=b Enable/disable V-sync
/aniso=n Anisotropic filter (0-7, default: 7)
/shadows=n Shadow quality (0-2, default: 1)
/shadowres=n Shadow resolution (0-1, default: 0)
/ssao=b Enable/disable SSAO (default: disabled)
/hbao=b Enable/disable HBAO method for SSAO (default: enabled)
/plspec=b Enable/disable pointlight specular (default: disabled)
/posteffects=b Enable/disable posteffects (default: enabled)
/lodfactor=n Geometric detail (0-3, default: 0)
/decals=b Enable/disable decals
/edgefade=b Enable/disable edge fade effect
/filmgrain=b Enable/disable film grain effect
/fovfactor=, typical values 1.0 - 2.0 Changes the field of view, default is 1.0
/dxbuffers=, default: 1
/frameratecap=, default: disabled Allows you to cap your framerate at what every value you want.
/dxadapter= Allows those with multiple GPUs to force JC2 to use a specific device.

b=boolean, (0 or 1)
n = number (integer)



For instance if I wanted to force the maximum FOV, cap the framerate at 30fps and disable film grain I would enter "/fovfactor=2 /frameratecap=30 /filmgrain=0" (without the quotation marks) under "set launch options"

These tweaks all work in the demo so you can try them out before even installing the full game. I highly recommend trying out the alternate AO implementation as it comes with a lower performance hit, just enter /hbao=0 /ssao=1 to enable it.

[elmouseyo]

Same error for me... I used to be fine though... was up to 60 hours of gametime without a single issue and then upgraded from a Core2 duo to an i7 930 ... new Mobo and RAM but the same GTX480 video card (and driver) and now it crashes randomly.. sometimes it takes 30 seconds...sometimes 30 minutes. This was my favourite game prior to the upgrade and now its just too frustrating to play

I have tried:

1. Renaming the JKSettings file
2. Latest BIOS update
3. Remove/reinstall video card drivers
4. Install the beastly 567mb DirectX SDK
5. Monitored CPU and GPU temps - both normal

Im considering deleting the local content and downloading the game in steam again but that seems like a huge waste of my monthly bandwidth if its not going to make a difference..

Come on Eidos - throw me a bone... what else can I try?

<<<UPDATE>>

Problem has been fixed - Im not too sure exactly what fixed the issue as I tried a number of things at once but here are the steps I took to resolve my crashing issue

1. Deleted the local client files in Steam and downloaded/installed again (potentially had corrupt files after installing the game from a steam backup after my hardware upgrade?)
2. Turned off Vertical Sync (probably not the problem as I used to have this on before my upgrade)
3. Slowed down the timings for my RAM in the bios - well... set them from what they are supposed to be to "Auto" - I think this was probably the culprit

Not only am I running stable again but I am now able to turn on all the bells and whistles to full - it just looks freakin'amazing - my favourite game again.

My apologies to Eidos for pointing fingers when it turns out it was my fault. Lets kiss and make up and if you throw Joystick/Rudder support into the game I'll have your babies....Sweet little grappling hook babies...Mmmmmm

[general_lyn]

So did anyone find the fix for this? I too get the black screen on loading...sucks

Amd 1090t, OC @4.0
HD 5970
8GB RAM

[Michaeljcox24]

I took have this problem, technical support are utterly clueless as to how to fix it, its a serious fault with the game that there is no known fix for at the moment.

[MarcusVel13]

I have this problem too, only mine craashes right away it doesn't hang on the black screen. I've owned the game for a month now and still haven't played it. I upgraded my video card to fix it, but that wasn't it and it cant be nvidias fault because my old card was a geforce 8500 gt, and my new card is a radeon HD 4670 and its the same problem. it cant be windows 7's fault either because i have vista and have the problem too. REALLY looking forward to when someone can solve this one

[loudbob]

Has this been sorted?

I got the Free game voucher with a GTX470 - downloaded (via steam) and installed - just to find a nice black screen and no game.

Any help would be appreciated

[Michaeljcox24]

As far as I can gather the black screen at launch issue hasn't been fixed, and seems to be system specific. Basic trouble shooting helps alot.

Underclock everything to stock speeds.
do basic windows fault finding (enabling all services, disk checking etc)
re-installing applications (steam, drivers, direct X, game)

Would like to be able to help but never had the problem with no launch so am struggling to be of some use to you.

[loudbob]

Thanks - will give it a go