Game not launching (Win 7 64, Steam)

[ffsm8]

I downloaded the game from Steam (where I purchased it), and get nothing but about two seconds of black screen, then it's back to the desktop with no error message.

Thus far I've tried running steam as admin, running just cause 2 as admin, installing new ATI drivers (10.3 I think, released on 3/24), verifying the game cache, unplugging logitech joystick (people seem to be having issues with these, though I'm not sure it would cause a crash).

Next I guess I'll try reinstalling .NET, and redownloading the whole game. Any other ideas? I'd sorta like to play this.

Event log entry below:

Faulting application name: JustCause2.exe, version: 1.0.0.1, time stamp: 0x4ba03352
Faulting module name: KERNELBASE.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdbdf
Exception code: 0xc06d007e
Fault offset: 0x0000b727
Faulting process id: 0xb8c
Faulting application start time: 0x01cad0c11b3a26b8
Faulting application path: c:\program files (x86)\steam\steamapps\common\just cause 2\JustCause2.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: 5a983f3d-3cb4-11df-a570-001a4d59ce7e

System is:

Win7 64 bit
Xeon 3110
4gb ram
Radeon 5850
Onboard sound (Realtek)

Help!

Thanks

[ffsm8]

Tried reinstalling .NET, and redownloading the entire game to no effect.

I still get a momentary black screen, then nothing.

[ffsm8]

Don't mean to bump, just adding info.

This was taken from justcause2_2_crash_2010_3_31T10_30_16C0.mdmp

Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Program Files (x86)\Steam\steamapps\common\just cause 2\justcause2_2_crash_2010_3_31T10_30_16C0.mdmp]
User Mini Dump File: Only registers, stack and portions of memory are available

Comment: 'Appversion: Just Cause 2 1.0.0.1
OSVersion: Windows 7 (or later) 6.1.7600
CPU: Intel(R) Xeon(R) CPU E3110 @ 3.00GHz ~3.60GHz
PhysicalMemory: 4094MB (37% used)
VideoCard: ATI Radeon HD 5800 Series
GpuDedicatedVideoMem: 1014MB
GpuDedicatedSysMem: 0MB
GpuSharedSysMem: 1783MB
GpuDeviceID: 6899
GpuVendorID: 1002
GpuCount: 1
GpuDriverVersion: 8.17.10.11
GpuVendorDriverVersion: 0
DisplayMode: 1680x1050, 4, 1, 1
Settings: 1,3,1,6,1,0,0,0,0,1,0,0
'
Symbol search path is: *** Invalid ***
****************************************************************************
* Symbol loading may be unreliable without a symbol search path. *
* Use .symfix to have the debugger choose a symbol path. *
* After setting your symbol path, use .reload to refresh symbol locations. *
****************************************************************************
Executable search path is:
Windows 7 Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: SingleUserTS
Machine Name:
Debug session time: Wed Mar 31 06:30:17.000 2010 (GMT-4)
System Uptime: not available
Process Uptime: 0 days 0:00:10.000
................................................................
...........
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(8f4.9e8): Unknown exception - code c06d007e (first/second chance not available)
eax=00000000 ebx=00000000 ecx=00000001 edx=00000000 esi=023bc139 edi=000003b8
eip=76fe0be2 esp=0655cd7c ebp=0655cd8c iopl=0 nv up ei pl nz na po nc
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000202
*** ERROR: Symbol file could not be found. Defaulted to export symbols for ntdll.dll -
ntdll!ZwGetContextThread+0x12:
76fe0be2 83c404 add esp,4


Not sure if it will help, but I guess it can't hurt.

[jaycw2309]

Your machine spec is very similar to mine, i am running 64bit windows 7, radeon 5870, 4gb ram on an intel cpu.. game works fine for me, altho as i keep saying having similar hardware, or even identical hardware isnt a sure fire test for things but at least shows that its not a global issue..

Am just looking up in google about kernelbase.dll causing crashes..

What antivirus/firewall security software you running?

[ffsm8]

Running Microsoft Security Essentials and no software firewall but the one built in to windows.

I guess if worse comes to worse, I'm upgrading to a Core i7 in a month or so, and reinstalling Windows might take care of it, but I'd rather not wait that long to start shooting stuff.

[jaycw2309]

do u know if steam/justcause2 exe has been added to the windows firewall?

[ffsm8]

Steam definitely, as I pretty much run games exclusively through it anymore (Bad Company 2 most recently). The JC2 exe no, but it didn't seem to be asking. I'll see if there's a way to manually create an exception for it tonight when I'm back at my machine.

[jaycw2309]

If you goto control panel and then to system/security, under the Windows Firewall heading there is the `Allow a program through the Windows Firewall` option..

This will show you the current list of exes allowed thru the firewall.. if you dont see Just Cause 2 listed then goto `allow another program`. This will bring up the dialog box for you to browse to the steamapps\common\just cause 2 folder and add the justcause2.exe file.

[ffsm8]

No luck there :(

Running out of ideas here.

edit: Just Cause 2 had already added itself to the list of exceptions

edit2: running system file checker (sfc /scannow) in the hopes it will find something wrong with my machine...

[ffsm8]

No dice...

Fault bucket 6, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: JustCause2.exe
P2: 1.0.0.1
P3: 4ba03352
P4: KERNELBASE.dll
P5: 6.1.7600.16385
P6: 4a5bdbdf
P7: c06d007e
P8: 0000b727
P9:
P10:

Attached files:
C:\Users\B\AppData\Local\Temp\WERA87E.tmp.WERInternalMetadata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_JustCause2.exe_e5f5b1cfaec73a44292713b4f342bd20e89c45fd_0e0cbf48

Analysis symbol:
Rechecking for solution: 0
Report Id: 28a7a686-3d18-11df-90fb-001a4d59ce7e

[ffsm8]

Ran a repair install of Win7 this evening and the problem is resolved... Not really sure what it was, and it was a fairly drastic measure, but hey, it works.

Thanks for the help.

[MarcusVel13]

when you installed a repair, did it wipe out any files?

[GrappleLuv]

when you installed a repair, did it wipe out any files?
i have done multiple repairs it doesn't usually wipe a drive but can if your not paying attention to the prompt screens.

[MarcusVel13]

ok i will try that but i'll need to get rid of service packs first

[MarcusVel13]

didn't work :(